Example Project: HVAC Contractor
How a virtual office-powered website improved response time and helped the team close more service calls.
At a glance
Targets vary by trade, seasonality, and lead volume.
Challenge
During peak cooling season, calls were going straight to voicemail. The team had no system to reply quickly or capture equipment details before calling back. Without a repair vs. replacement intake flow, estimators were going into calls blind — and losing jobs to competitors who responded first with a clearer quote.
Solution
We built a service‑focused website with a clear repair vs. replacement intake flow that collected equipment age, urgency level, and system type automatically. Missed‑call text‑back sent leads a scheduling prompt within minutes. By the time the team made contact, the key details were already captured — making quotes faster and more accurate.
Results
Rapid follow‑ups
Leads received immediate texts with scheduling options.
Clearer qualification
The team knew repair vs. replacement before calling.
More booked appointments
Scheduling prompts filled the calendar without phone tag.
Workflow used
Missed call text‑back with scheduling prompts
HVAC intake with equipment and urgency questions
Scheduling link + appointment confirmations
Follow‑up reminders for estimates and installs
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