A burst pipe at midnight can't wait until morning. Neither can your response.
Emergency lead triage, seasonal spike handling, and pre-visit job briefings — built into your website.
Where plumbing leads fall through the cracks
Emergency calls where every minute counts
A homeowner has an active leak and doesn't know where the shut-off valve is. They need help now, not a voicemail.
Frozen pipe season overwhelms your schedule
Winter call volume can triple overnight. Without a system, leads pile up unanswered and go to whoever picks up.
Jobs that are bigger than described
They say it's a leaky faucet. You arrive and find corroded supply lines throughout the house. Better intake means better estimates.
How it works
A pipe bursts on a Sunday morning.
- A homeowner calls in a panic — you're unavailable.
- The site responds instantly with shut-off valve guidance.
- While they handle the immediate issue, it collects address, issue type, rental or owned.
- The job hits your queue flagged as emergency — shut-off status confirmed, address and scope ready.
Built for plumbing lead flow
Emergency triage
Active leaks get immediate guidance and urgent flagging. Your queue is sorted by severity before you make the first call.
Seasonal spike handling
Frozen pipe season and spring rush are handled automatically. Every lead gets a response even when call volume triples overnight.
Pre-visit scope collection
Issue type, home age, rental or owned — collected before you show up. You arrive knowing more than "leaky faucet."
Common workflows
- Emergency contact with immediate acknowledgment
- Shut-off valve guidance for active leaks
- Lead qualification by urgency and scope
- After-hours response and missed-call recovery
- Pre-appointment job briefings
- Frozen pipe season spike management
See it in action
Our demo site shows exactly how the virtual office handles leads, collects intake, and confirms appointments — built for plumbing.
View Demo SiteFrequently asked questions
Can it handle true emergencies while I'm unavailable?
Yes. The immediate response includes shut-off valve guidance and collects critical information while you're unreachable. By the time you see the lead, the homeowner has stabilized the situation and your queue has it flagged as urgent.
Does this help during frozen pipe season when call volume spikes?
That's exactly what it's built for. Every caller gets an immediate response regardless of volume. Leads are sorted by urgency so you can triage a spike of 20 calls as efficiently as 5.
What if a job turns out to be larger than the homeowner described?
Better intake won't eliminate surprises, but it reduces them. Collecting home age, pipe material, and issue history before the visit gives you a more accurate picture of what you'll find on-site.
Does it work for commercial plumbing projects?
Yes. Commercial and residential inquiries are routed separately. Commercial leads can be flagged for a different follow-up flow — including scope qualification specific to larger projects.
Want a plumbing-specific quote?
We'll map your lead flow and show how the site captures more jobs.
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